Multi-period Multi-skill Call Center

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About the Problem


Reported Results
  • None.


Related Problems
  • None.
Comments
  • The problem statement set mu = 8 as the service time in minutes, but as described in the Avramidis paper, 8 is the service rate per hour, so the value of service time (mu) is indeed (1/8)*60 (minutes), which is used in the simulation codes.


References



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